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Month: May 2015

Why Social Listening is Important for Customer Service

Social Listening for Customer Service

This happened to me yesterday. It incident reinforced the power of social media in my husband’s mind (I need no reinforcing) and pointed out the importance social listening or Social Media Monitoring Tools for all businesses big and small. It is a must for all organisations who care about customer loyalty! Those of you who follow …

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Broken

Broken

In response to The Daily Post’s weekly photo challenge: “Broken.”