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Why Social Listening is Important for Customer Service

Social Listening for Customer Service

This happened to me yesterday. It incident reinforced the power of social media in my husband’s mind (I need no reinforcing) and pointed out the importance social listening or Social Media Monitoring Tools for all businesses big and small. It is a must for all organisations who care about customer loyalty! Those of you who follow […]

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Places to Visit in Kolkata – Especially for Foodies!

Kolkata Durga Puja

I lived in Kolkata for a year and a half. That was about two years ago. Since neither me nor my husband have roots in West Bengal, Kolkata was an absolutely unknown place for us. I am often asked by people “How was the experience of living in Kolkata?” I always answer the same thing.

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My Ultimate Romantic Fantasy – Breakfast In Bed

I once took a test on Social Media… you know the kind that tell you how you are, who should you date etc etc! If you have read the last few blog posts of mine, you’d probably know about the personality test I took on Facebook recently. So this one was ages ago… literally, almost eight

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Hyderabad… a confluence of old world Nizam City and new age Cyberabad

Hyderabad… a confluence of old world Nizam City and new age Cyberabad Read More »

What I Like About Winter

What I Like About Winter Read More »

The foodie says…

I have this thing for silly little rhymes, specially the ones I compose! 🙂 If you can’t understand what i’m talking about, read this…. or better still, sing it to the tune of ‘My favourite things’ the famous song from Sounds of music. Flambe that dances on brown roasted chicken, Curries that that bubble when

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