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Professional Life

Lifestyle October 12, 2016

Don’t Ask if You Don’t Want To Know

Picture this. It is 8.50 am and you have just entered office for a 9.00 am meeting. Before heading into the meeting room, you want to pop into the pantry for a quick cup of coffee. You have a long day ahead of you and already thoughts about your meeting and the long to-do list later and swirling about in your head. At the pantry you meet a colleague. As a knee jerk reaction, you say, “Good Morning. How are…

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Travel December 18, 2015

5 Tips for choosing business hotels when travelling for work

Formule 1 Hyderabad 5 Tips for choosing business hotels when travelling for work

As someone who has travelled a fair bit for work in the last few years, I have had my share of learning from each stay. The hotel you choose is extremely important and yet, we do not look at the little things that can make the stay uneventful. Trust me, during business travel, an uneventful stay is a successful stay. So here are my 5 Tips for choosing business hotels when travelling for work 5 Tips for choosing business hotels when…

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Lifestyle September 20, 2015

Customer Delight – The Envy Box Way

Customer Delight

There is a huge difference between customer satisfaction and customer delight. In any industry, this is what separates the players from the leaders. Customer delight can be achieved by the smallest of things, provided the team has the right attitude. So how exactly is customer satisfaction different from customer delight, let me illustrate by way of two examples I experienced last month. Customer Delight Vs Customer Satisfaction Customer Satisfaction I ordered a perfume from an eCommerce marketplace. When it arrived,…

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Women September 14, 2015

Overreaction or Genuine Rage? #MicroblogMondays #MondayMusings

This morning I was wondering about what to write for my regular Monday post. I had no life updates to give, have been incessantly talking beauty for the last week and have reviewed the books I read too. Suman Kher solved that problem for me when she shared this tweet.. Do you look pretty in your #Linkedin photo? Think again: pic.twitter.com/IJYuPvUwka — Suman Kher (@Suman_Kher) September 14, 2015 It has started a debate that is still going on in our twitter…

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Travel June 13, 2015

Weekly Photo Challenge – The Inn Keeper’s Daughter #OffSeason

The Innkeeper's Daughter

It was December 2012 and we were in the town of Pelling in Sikkim. Just a day to go doe new year’s eve and the small hotel we were in was surprisingly empty. The manager of the hotel brought his little girl to work with him. She had the entire staff running about. What an advantage of the tourist Off Season 🙂   In response to The Daily Post’s weekly photo challenge: “Off-Season.”  …

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